Privacy Policy

We are committed to protecting your personal data and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, in accordance with Law No. 06/L-082 on Personal Data Protection.

1. Information We Collect

When you visit our website, we may collect the following types of personal data:

Device & Usage Data: IP addresses, browser types, operating systems, details about your behavior, and navigation paths across our website (collected via cookies and analytics).
Contact Information: If you fill out our contact forms, we may collect your name, email address, phone number, and any other details you provide in your messages.

2. Purpose of Processing

The personal data we collect is processed for the following purposes:

Providing Services: To respond to your inquiries and offer our services.
Website Improvement: To analyze how our website is used and to improve its content, usability, and user experience.
Analytics & Marketing: To measure the effectiveness of our campaigns through non-essential tracking technologies (subject to your consent).
Legal Compliance: To fulfill legal obligations and protect our legitimate interests.

3. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Consent: When you give unambiguous consent to the use of non-essential cookies and similar tracking technologies.
Contractual Necessity: When processing is necessary for the preparation or performance of a contract with you.
Legitimate Interest: To maintain the security and functionality of our website.

4. Recipients of Personal Data

Your personal data may be shared with:

Service Providers: Third-party providers that host our website, process analytics (such as Google Analytics or Umami), or facilitate our contact forms. All providers are carefully selected and bound by data processing agreements where applicable.
Legal Authorities: When required by law or a valid legal request from the Information and Privacy Agency (IPA) or other authorities.

5. Retention Period

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws.

Inquiry Data: Kept until your request is fulfilled, and stored for up to one year for administrative purposes before being securely deleted.
Usage Data: Usage data collected via cookies is retained in accordance with our specific Cookies Policy.

6. Your Rights

Under Law No. 06/L-082, you have the right to:

Access: Request information about the personal data we process about you.
Correction: Request the correction of inaccurate or incomplete data.
Deletion: Request the deletion of your data when it is no longer necessary.
Restriction: Object to or restrict the processing of your data.
Withdraw Consent: Withdraw your consent at any time (which does not affect the lawfulness of processing based on consent before its withdrawal).
File a Complaint: File a complaint with the Information and Privacy Agency (IPA) if you believe that the processing of your personal data violates the applicable law.

7. Contact Us

If you have any questions or wish to exercise your rights regarding your personal data, please contact us at:

Email: office@postieri.xyz
Phone: +383 44 81 81 80
Address: Rruga Ferid Domi, Gjakova, Kosovo